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A Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position.


Typical responsibilities:

  • Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
  • Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
  • Maintain a clean and organized front-of-house area, including the host/hostess station
  • Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or under seated.
  • Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
  • Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
  • Assist in coordinating reservations and big party events
  • Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
  • Monitor and manage smooth and efficient table turnover.
  • Maintain a professional and polished appearance, adhering to the restaurant’s grooming and dress code standards.
  • Uphold high standards of cleanliness and hygiene throughout the restaurant.


Useful qualifications:

  • Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
  • Exceptional interpersonal and communication skills to interact effectively with guests and team members.
  • Strong organizational and multitasking abilities to handle high-volume situations efficiently.
  • Ability to remain calm and composed under pressure, providing excellent service even during busy times.
  • Knowledge of restaurant operations and familiarity with reservation systems is a plus.
  • A positive and friendly demeanor.
  • Flexibility to work evenings, weekends, and holidays as per the restaurant’s schedule.